Office management is the process of planning, organizing, staffing, directing and controlling the administrative functions of an office in order to achieve the objectives of the organization. Office administration past papers blogger office administration past papers csec offfice administration mayjune 2012 paper 02. Office administration for csec by annmargaret jacob. Office administration and management notes diploma in supply chain management past papers. Without this, chaos and disorder are almost guaranteed. Administration and it higher theory notes administrative. Management is an art of getting things done through others by directing their efforts towards achievement of predetermined goals. West visayasstate universityjaniuay campus school of information and communications technology janiuay, iloilo lecture notes in office management 1 introduction to office management office office is a part of an organization.
A reception office is important to an organization and is usually located at the main entrance so that visitors are received and provided with the necessary information. Office administration for csec download ebook pdf, epub. Office management is a vital area to understand and research upon, the reason being that in any kind of organization or an institution, the various functions with regards to. This site will be used to share resources in the form of notes, presentations and a variety of multimedia in the office administration oa and electronic document preparation and management edpm subject areas. You will take a core set of four courses in accounting, finance, management, and marketing and then have numerous options to customize your business administration minor with three. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. The functions of office management in brief, are given below. It is the first point of interaction between the hotel and the guests. They are charged with overseeing and coordinating the day to day operations of a business. The knowledge and understanding from this program allows access to higher studies in a wide range of managerial and administrative areas including in personnelhr and. The unit introduces the student to a range of studies which are useful in understanding people in the workplace.
The office management training module provides learning materials and exercises on how to efficiently and effectively manage an office and covers a range of subject areas e. Executive secretaries and administrative assistants provide highlevel administrative support for an office and for top executives of an organization. Office administration national 2 unit 8 it is expected that, when carrying out their allocated tasks, learners will be following safe working practices and complying with health and safety requirements including using equipment and resources appropriately. Its a process which handles daytoday operations of an office. To easily navigate through the knec past examination paper pdf below, mobile phone users are advised to read more. Longman office admin sample by pearson caribbean issuu. Office administration and management july 2016 past examination question knec this past paper examination was examined by the kenya national examination council knec and it applies to the following courses. Theory and practice page 7 public administration is the machinery used by the service state to place itself in a position to make plans and programmes that can carried out, and to carry out the plans and programmes it has made. Jan 01, 2012 a very helpful book for students interested in business. The vo ip provider may, for example, charge a setup or administration fee, a line activation fee, a cancellation fee.
Click download or read online button to get office administration for csec book now. Students are provided opportunities to develop attitudes and apply skills and kno wledge in the areas of business administration, management, and finance. Administrative and office management prepares students to plan, organize, direct, and control the functions and processes of a firm or organization and be successful in a work environment. Office administration career path options course material students will receive the following material with this course. Our file of simple office administration procedures in pdf format is completely modified to provide you with the purpose, policy procedures, and other such relevant information so that you get a clear idea of what you must do to write the procedures of your office administration. Concept of office management management notes tyrocity. It examines the concept of management within the global business environment and through the appraisal of. Module 1 office administration and management south african.
Office administration and office management is a vital course to not only office managers but also for receptionists. This course will provide you with a solid foundation of key office administration functions and management principles. This department helps other departments on their work. Office administration and office management quiz proprofs.
A guidance manual for good practice 183 the use of some basic administrative books and forms can also help in managing visitors see appendices to this chapter for samples of these. Jan 11, 2018 office administration and office management is a vital course to not only office managers but also for receptionists. Dialog box, referential integrity, cengage learning oc241530 3 page. Certificate in business management notes and certificates notes. What is the importance of office administration in an. Actuarial note social security administration number 154 november 20 office of the chief actuary baltimore, maryland diminishing effect of the special minimum pia by craig a. Table of contents1 office administration and management1. It is a place where records of various activities are kept. Customer relations learning outcomes teacher guidelines the student should be able to. Describe the role and functions of the office in business activities. They will maintain and setup client agreements in connectwise and invoice customers for product, time and agreements.
Office administration is one of the key elements associated with a high level of workplace productivity and efficiency. Modern office and its functions 5 the book has been thoroughly revised, enlarged and updated by mrs. Off ice administration syllabus, past papers office administration sba sample, office administration book notes. Take it up and see how much you know on the subject. The quiz below tests on the fundamentals of office management. The finance and administration manager will discourage employees from bringing. Office administration capacity building for local ngos. Office management is similar to the general or administrative management. Office administration and management july 2016 past paper. This program covers a wide range of management, administration and supervisory matters, as well as focusing on a wide number of practical office issues and management practice. Diploma in information communication technology diploma in business management past papers. Office administration national 2 valid from august 2015 this edition. Seneca office administration medical dms311 hannah sweet winter office administration medical dms311 lecture notes lecture 2. The content and teaching strategies used should therefore reflect current trends in.
Office administration multiple choice questions and answers. Rationale office administration is a business education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. Register with us in a matter of minutes and become a member today. In addition to using the free lecture notes and course notes, anyone can also post open courseware here and share them with the world. Being the prime interface between the hotel services and the guests. Administrator or secretary, if the office has one should write down the name of. Completely matching the syllabus, this book equips students with the knowledge, skills and attitudes to function effectively in a modern office environment. Office administration and management notes knec diploma. It teaches a lot and prepares you for the work environment. The student may also utilise the relevant information contained in the cdrom provided with their mentioned textbooks. Office administration syllabus rationale office administration is a business education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. This office policy and administration procedures in pdf is a uniquely created file template by our team of experts who have prepared a businesslike profile to suit any demands of an organization. The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an. Office professionals employees who work in a wide range of jobs that require knowledge of office practices as part of their job duties.
This department is supervised by office administration manager. Actuarial note social security administration number 154. The content and teaching strategies used should therefore reflect current trends in the office. A guide to effective office practices from the county of. The language to be used in the activities described in this unit standard must be. Background the primary insurance amount pia is the amount that a primary beneficiary that is, a worker receives if he or. Within the modern organisation as context, the course seeks to create a theoretical understanding of underlying concepts of office administration and the role of effective and efficient office administration processes. Business administration minor is a great supplement to your major, adding knowledge and skills related to organizational processes and decision making. Administrative and office management, january 2016, page 3 of 3 domain operations and service core standard 7 students establish procedures for operational management, inventory control and customer service. Planning is a fundamental function of office management.
Download office administration for csec or read online books in pdf, epub, tuebl, and mobi format. Secretarial office administration and receiptionist courses 2. The resource store ltd offers a wide range of packs which can provide further practice in these skills. The office administrator is responsible for overall general office duties, a backup for the tech calls and dispatch. Office administration is about controlling over all the departments activities in an organization. It is the process o utilizing the office resources efficiently o obtain the best result with less effort and cost. Staff are strongly encouraged to ask questions, maintain an active interest in atps activities, and offer suggestions. Additional notes are given for futher clarification. This site is like a library, use search box in the widget to get ebook that you want. On wednesday i meet again with winston hinds at his office. Business management notes and revision kits click on the course unitssubjects to open the content module i communication skills life skills information and communication technology entrepreneurship financial accounting economics business law module ii cost accounting principles and practices and management supply and transport management quantitative techniques commercial and administrative. It also seeks to nurture and improve students social responsibility, personal management skills and positive work ethics, as well as providing the foundation for further business education.
Describe how office structure and activity may be organised according to the size and nature of a business. Office administration and customer care office assistant understanding the role and function of the office the student should be able to. The free lecture notes and course notes are posted in various formats, including text, pdf or ppt lecture notes, and audio and video lecture. Introduction to office management notes pdf coupons, promo codes 052020. Oct 12, 2012 principles of accounts p2 by jacqueline peters.
Actuarial note social security administration number 2016. Introduction to office administration information technology. Director of chamber of commerce, paul singh, on tuesday at 2 p. Administration is of importance for another reason too. Class notes for office administration medical at seneca. Actuarial note social security administration office of the. Higher administration and it theory notes the resource store ltd 15311 page 3 prerequisites this pack is intended for the use of students undertaking the higher administration course. Front office management 7 front office area is commonly termed as reception, as it is the place where the guests are received when they arrive at the hotel. Introduction to office management linkedin slideshare. Add, change or update your procedures to get the best possible draft in no time. In addition to communicating with the public outside the office see chapter 8. Examine the ergonomics of the office as it relates to. Introduction to office administration and management1.
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